@book{5855,
	author = {Constantino, Cathy A. and I.Merchant, Christina Sickles, coaut.},
	title = {Designing conlict management system: A guide to creating productive and healthy organizations/},
	publisher = {Jossey-Bass Publishers,},
	year = {1996.},
	series = {The Jossey-Bass conflict resolución series.},
	address = {San Francisco:}
}