TY  - BOOK
AU  - Stone, Douglas, 1958-
AU  - Patton, Bruce, coaut.
TI  - Difficult conversations: how to discuss what matters most 
SN  - 0-14-028852-X
PY  - 1999///
CY  - New York
PB  - Penguin Books
KW  - COMUNICACIÓN INTERPERSONAL
KW  - CASOS
KW  - RELACIONES INTERPERSONALES
ER  -