Stone, Douglas, 1958- <br/><br/>
Difficult conversations :  how to discuss what matters most / 
by Douglas Stone, Bruce Patton, and Sheila Heen. 
 - New York :  Penguin Books,  1999 
 - 250 p. 
<br/><br/><label>ISBN: </label>0-14-028852-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>COMUNICACIÓN INTERPERSONAL--CASOS<br/>RELACIONES INTERPERSONALES